This Policy may be updated from time to time. We encourage you to check back periodically for updates.


Due to the current COVID-19 pandemic, postal services are experiencing delays in shipping time. Please be patient with us, as we all try to navigate this difficult time.

Last Updated: March 1, 2022

 

    FREE SHIPPING & HANDLING

    We offer free standard shipping in Canada on orders of $100.00CAD or more. Please be aware that you will still be responsible for Duties and Taxes.

    PROCESSING & SHIPPING TIME

    Shipping Method Shipping and Handling Cost* Estimated Delivery Date**
    UPS Standard International Shipping - calculated at checkout. Arrives within 3 to 15 business days

    *All shipping charges include processing, packaging and transportation. Additional Duties and Taxes will be included because we are currently shipping from the United States.

    **Estimated Delivery Date includes processing and carrier transit time.

    We cannot guarantee order modifications, address changes, or cancellations once an order has been placed. Please note, we do not take responsibility for any stolen or last packages. Please reach out directly to the courier for such issues.

    With the possible exception of shipments during special promotions, new product launches, holidays, or other seasonal fluctuations, orders are processed within 1 business day from when the order was placed.

    Once an order has been processed and shipped, it typically takes 3-10 business days to arrive using UPS Standard International Shipping, depending on the destination being shipped. Sunday deliveries are subject to UPS standard terms. Please be aware that orders could arrive in multiple packages. We cannot be responsible for any delays in shipping caused by ground or air transportation delays, severe weather, or other circumstances out of our control. 
    Please note: Due to the current COVID-19 pandemic, postal services are experiencing delays in shipping time. Please be patient with us, as we all try to navigate this difficult time.

    Our warehouse is closed and will not be shipping on the following holidays:

    New Years Eve 
    New Year’s Day 
    Christmas Eve 
    Christmas Day
    Thanksgiving 
    4th of July
    Labor Day 
    Memorial Day

     

    TRACKING YOUR ORDER

    You will receive an email notification once your order has shipped along with tracking information. You can track your shipment using the tracking number and carrier link that is provided in your shipping confirmation message.

    WHERE DO WE SHIP?

    We currently ship to Canada only. We can ship to P.O. boxes. Unfortunately, we do not ship to additional locations at this time nor do we ship to freight forwarders’ addresses. Any orders completed using a freight forwarder is not eligible for returns or exchanges for any reason. We do not have control over the conditions with which freight forwarders ship our products and are not able to guarantee their condition upon arrival. We reserve the right to cancel all orders shipping internationally or to a freight forwarder. 

    RETURN FOR REFUND OR EXCHANGE

    Naturiumskin.ca is not able to offer returns or exchanges on products at this time

    We regret that, unless a shipping error was made by Naturium.com, we are unable to refund your original shipping costs, if applicable.  We are unable to accept returns COD.

    Examples of shipping errors include shipment of incorrect product or the product was unusable due to damage incurred during shipping. 

    In the case of a shipping error that includes an incorrect or damaged item, we require a receipt or proof of purchase from naturium.com as well as photos of the packaging and/or item(s) in question. Products purchased from other retailers or other e-commerce sites may not be returned to naturiumskin.ca if they are Naturium branded products, and will not be credited back or returned to you.

     


    RETURNED MERCHANDISE POLICY

    We protect the integrity of the products we sell.  All returned (used or unused) products are not returned to inventory and are properly disposed of.

    UPDATES TO POLICY

    All sales on the naturium.ca website are subject to the website Terms of Use as posted from time to time. This policy is subject to change at any time. We encourage you to check back periodically for updates if you are a returning customer.